PRE AND POST TRAVEL ELEMENT SERVICE MODEL FOR BOOSTING CUSTOMER SATISFACTION IN AIRLINE SERVICES
Keywords:CRM, Airline Services, Client Feedback, Service satisfaction ratio.
Customer satisfaction is among the greatest researched fields in marketing techniques, considering that it features a major aspect in obtaining company goals and objectives, and so is deemed a standard of functioning as well as , a plausible level of quality for any kind of corporation. The motto the customer satisfaction first features a large consideration and so the significance of client fulfillment. Organizations discover that managing recent clients is much more worthwhile when compared to procuring new clients to substitute all those who tend to be dropped. Pondering the strong competitiveness in the airline sector, solely rewarding clients is not really enough. But, identification of pre-post travel services also important.