INDIAN RESTAURANT: MANAGING DIVERSITY IN CHALLENGING TIMES
Keywords:Labour Diversity, Conflict Management, Labour Shortage, Migrant Workers.
The case deals with labour shortage due to constant conflicts between different groups. Mr Shetty has been taking care of the management of Ashwas Restaurant for the last 18 years. After the Covid-19 Pandemic, he had to let go of his staff. The restaurant industry suffered from a serious shortage of manpower; this situation led the industry to recruit workers from outside Maharashtra (Migrant Workers) similar to pre covid-19 situation.
As the workers came from different states and didn’t have their families here, they would prefer to change their jobs frequently in search of better opportunities. This gave a hard time to the employers as they have to deal with the high attrition rate. Post Covid, there were constant clashes between workers belonging to different groups. As a result, groups would leave the job and go away. This created massive shortage of staff for Mr. Shetty. Instead of concentrating on customers, he would have to spend a lot of timing solving the issues between employees.The shortage of service staff was affecting the service time as well as the quality of service. Mr. Shetty was worried that if this trend continued, he would lose his customers to the competitors.