VIKASH, RESEARCH, DR. NEERAJ KAUSHIK. SERVICE FAILURE AND RECOVERY: REPEAT PURCHASE INTENTIONS AND RECOMMENDATION INTENTIONS IN HOSPITALITY INDUSTRY. PalArch’s Journal of Archaeology of Egypt / Egyptology, [S. l.], v. 17, n. 6, p. 3937–3956, 2020. Disponível em: https://archives.palarch.nl/index.php/jae/article/view/1516. Acesso em: 5 nov. 2025.