RIDHO BRAMULYA IKHSAN*, LISTYA AYU SARASWATI. HOW TO BUILD CUSTOMER SATISFACTION: A CASE OF SERVICE QUALITY PERCEPTIONS OF CUSTOMERS IN RETAIL BANKING WITH IMPORTANCE-PERFORMANCE ANALYSIS. PalArch’s Journal of Archaeology of Egypt / Egyptology, [S. l.], v. 17, n. 7, p. 2657 - 2668, 2020. Disponível em: https://archives.palarch.nl/index.php/jae/article/view/1579. Acesso em: 27 jul. 2025.