LIM SANNY, MILKA, YESSICA CLARALISA, IKA TRIANA, ULF HENNING RICHTER. QUALITY FUNCTION DEPLOYMENT AND SERVQUAL BASED SERVICE QUALITY ANALYSIS: COMMERCIAL CLEANING COMPANY CASE IN JAKARTA, INDONESIA. PalArch’s Journal of Archaeology of Egypt / Egyptology, [S. l.], v. 17, n. 7, p. 3067 - 3080, 2020. Disponível em: https://archives.palarch.nl/index.php/jae/article/view/1616. Acesso em: 29 jun. 2025.