I.GAFFAR; SUHARYONO; SOLIMUN; ANDRIANI KUSUMAWATI. EFFECT OF SERVICE RECOVERY (SR) ON CUSTOMER RELATIONSHIP MANAGEMENT, CUSTOMER SATISFACTION AND LOYALTY. PalArch’s Journal of Archaeology of Egypt / Egyptology, [S. l.], v. 18, n. 17, p. 235-253, 2021. Disponível em: https://archives.palarch.nl/index.php/jae/article/view/9976. Acesso em: 4 may. 2024.