Dr. Pardeep Bawa Sharma. 2020. “RELATIONSHIP AMONG CUSTOMER SATISFACTION (CARRYOVER), SERVICE QUALITY AND CUSTOMER LOYALTY: AN ANALYSIS THROUGH HIERARCHICAL LINEAR MODELLING”. PalArch’s Journal of Archaeology of Egypt Egyptology 17 (6):5978-89. https://archives.palarch.nl/index.php/jae/article/view/1874.