I.Gaffar, Suharyono, Solimun, and Andriani Kusumawati. 2021. “EFFECT OF SERVICE RECOVERY (SR) ON CUSTOMER RELATIONSHIP MANAGEMENT, CUSTOMER SATISFACTION AND LOYALTY.”. PalArch’s Journal of Archaeology of Egypt / Egyptology 18 (17):235-53. https://archives.palarch.nl/index.php/jae/article/view/9976.