[1]
Ridho Bramulya Ikhsan*, Listya Ayu Saraswati, “HOW TO BUILD CUSTOMER SATISFACTION: A CASE OF SERVICE QUALITY PERCEPTIONS OF CUSTOMERS IN RETAIL BANKING WITH IMPORTANCE-PERFORMANCE ANALYSIS”, J Arch.Egyptol, vol. 17, no. 7, pp. 2657 - 2668, Dec. 2020.