Suharyono, Solimun, Andriani Kusumawati, and Ichsan Gaffar. “HOW SUPPLIERS OF HI-TECH AND CRITICAL EQUIPMENT KEEP THEIR CUSTOMERS SATISFY AND LOYAL BY UTILIZING SERVICE INNOVATION AND SERVICE RECOVERY?: STUDY OF SERVICE FOR INDUSTRIAL CONTROL SYSTEMS (ICS) USERS IN INDONESIA.”. 2021. PalArch’s Journal of Archaeology of Egypt / Egyptology, vol. 18, no. 08, June 2021, pp. 1713-32, https://archives.palarch.nl/index.php/jae/article/view/8999.