Dr. Pardeep Bawa Sharma. “RELATIONSHIP AMONG CUSTOMER SATISFACTION (CARRYOVER), SERVICE QUALITY AND CUSTOMER LOYALTY: AN ANALYSIS THROUGH HIERARCHICAL LINEAR MODELLING”. PalArch’s Journal of Archaeology of Egypt / Egyptology 17, no. 6 (December 1, 2020): 5978 - 5989. Accessed June 21, 2025. https://archives.palarch.nl/index.php/jae/article/view/1874.