Lim Sanny, Milka, Yessica Claralisa, Ika Triana, Ulf Henning Richter. “QUALITY FUNCTION DEPLOYMENT AND SERVQUAL BASED SERVICE QUALITY ANALYSIS: COMMERCIAL CLEANING COMPANY CASE IN JAKARTA, INDONESIA”. PalArch’s Journal of Archaeology of Egypt / Egyptology 17, no. 7 (December 1, 2020): 9281-9294. Accessed June 22, 2025. https://archives.palarch.nl/index.php/jae/article/view/3866.