Ichsan Gaffar. “HOW SUPPLIERS OF HI-TECH AND CRITICAL EQUIPMENT KEEP THEIR CUSTOMERS SATISFY AND LOYAL BY UTILIZING SERVICE INNOVATION AND SERVICE RECOVERY?: STUDY OF SERVICE FOR INDUSTRIAL CONTROL SYSTEMS (ICS) USERS IN INDONESIA”. PalArch’s Journal of Archaeology of Egypt / Egyptology 18, no. 08 (June 15, 2021): 1713–1732. Accessed November 21, 2025. https://archives.palarch.nl/index.php/jae/article/view/8999.