I.Gaffar, Suharyono, Solimun, Andriani Kusumawati. EFFECT OF SERVICE RECOVERY (SR) ON CUSTOMER RELATIONSHIP MANAGEMENT, CUSTOMER SATISFACTION AND LOYALTY. J Arch.Egyptol [Internet]. 2021 Sep. 11 [cited 2025 Oct. 31];18(17):235-53. Available from: https://archives.palarch.nl/index.php/jae/article/view/9976