Ridho Bramulya Ikhsan*, Listya Ayu Saraswati. HOW TO BUILD CUSTOMER SATISFACTION: A CASE OF SERVICE QUALITY PERCEPTIONS OF CUSTOMERS IN RETAIL BANKING WITH IMPORTANCE-PERFORMANCE ANALYSIS. J Arch.Egyptol [Internet]. 2020 Dec. 1 [cited 2025 Nov. 2];17(7):2657-68. Available from: https://archives.palarch.nl/index.php/jae/article/view/1579