THE IMPACT OF COMPETENCY FACTORS ON JOB PERFORMANCE: A SURVEY OF STUDENT AFFAIRS STAFF IN VIETNAM UNIVERSITIES

Abstract

The competency of student affairs staff is an important factor for the effectiveness of higher education. The relationship between competence and employee performance has been found in many previous studies in areas outside of education. To add to the evidence of previous studies on the relationship between competence and work performance, to enrich the research literature, this study tests hypothesis about relationship between competency factors and job performance of student affairs staff in Vietnamese universities. This study was conducted through a cross-sectional survey using a purposive sampling technique (n = 200). Multivariable linear regression analysis technique was applied to prove the proposed hypotheses. Research results show that 6 / 11 research hypotheses are accepted. The factors including budget and fiscal management, student affairs as a profession, career development within student affairs, diversity, communication, management & administration have a positive and significant impact on the task performance of student affairs staff. The results of this study show that universities in Vietnam need to change their policies on capacity building in student affairs in the near future to match their core competencies.