IMPACT OF CONTINUOUS IMPROVEMENT ON CUSTOMER ORIENTATION: ANALYTICAL STUDY OPINIONS FROM A SAMPLE OF NSS/CSD STAFF

Abstract

The aim of current research is to highlight the impact of continuous improvement on customer orientation.  The research adopted resolution as a basic measurement tool for collecting data from the eye in question, which reached 141 out of approximately 150 members of the cyber security department of the Iraqi National Security Service, where it was employed to test the main and sub-research assumptions by using a number of statistical methods, most notably (SPSS VR). 24, AMOS VR. The results of the research have proved that most of the hypotheses are valid, and the research has reached a series of conclusions, most notably that there is an important role for continuous improvement in the principle of customer orientation in the NSS/CSS.