METHOD FOR IDENTIFYING THE USE AND OWNERSHIP OF AN ADMINISTRATIVE AND FINANCIAL SYSTEM IN THE HIGHER EDUCATION SECTOR IN COLOMBIA
The research describes a method to identify the functionality and usefulness of the administrative and financial system Gestasoft which allows the Centre for Applied Research in Information Technology Development (CIADTI) as a developer, to define strategic actions for the optimization of management processes in Higher Education Institutions. The objective is to examine the effects and implications of the appropriation of a system with various design features that facilitate and reinforce the strategies for information management in the tasks of enterprise resource planning. A descriptive process is structured by means of a quantitative study with a specific analysis of the variables of use and appropriation of the software through five stages: registration of processes, validation, level of appropriation, analysis of results and generation of reports, with the purpose of evaluating the service for decision-making. The results allow us to identify the processes that are being executed, indicating the percentage and level of use, as well as to generate queries and reports in real-time on the administrative activities of internal and external users to evaluate the level of appropriation of the Gestasoft system. Based on the results, the type of service needed by the institution is inferred, such as: training, total or partial re-implementation of the system, consultancy and new developments or improvements.