TOTAL QUALITY MANAGEMENT: MAIN OBSTACLES AND COUNTERMEASURES OF IMPLEMENTING IN PAKISTAN

Abstract

Total Quality Management (TQM) is a popular management approach used by organizations to improve their processes, products, and services. However, implementing TQM in Pakistan has been a challenge due to various obstacles. This case study aims to identify the main obstacles and suggest countermeasures for implementing TQM in Pakistan.

The study used a mixed-methods approach, including surveys, interviews, and document analysis, to collect data from 10 organizations in different sectors, such as manufacturing, services, and non-profit. The data collected were analyzed using descriptive and inferential statistics and thematic analysis.

The study found that the main obstacles to TQM implementation in Pakistan are a lack of top management commitment, inadequate training and development, inadequate resources, and resistance to change. The study recommends countermeasures such as developing a culture of quality, providing adequate training and development programs, allocating sufficient resources, and involving employees in the TQM implementation process.

The findings of this study provide valuable insights for organizations in Pakistan that are planning to implement TQM or are currently facing challenges during TQM implementation. The mixed-methods approach used in this study provides a comprehensive understanding of the challenges and opportunities associated with TQM implementation in the Pakistani context.

Overall, this study highlights the importance of overcoming obstacles to TQM implementation in Pakistan to improve organizational processes, products, and services. By addressing the challenges and implementing the suggested countermeasures, organizations in Pakistan can successfully implement TQM and achieve their quality goals.