INTERNET BASED BANKING SERVICES - AN EMPIRICAL STUDY

Abstract

The paper is an attempt to study the perceptions of bankers for internet based e-banking services
related with important issues like collaborative culture, training & development, knowledge
management. The perceptions of employees experienced in e-banking system are surveyed
where the study covers 60 employees of e-banks located in selected districts of Punjab during the
first half of July, 2020. The study concludes that there exists collaborative culture and employees
are satisfied with the working of e-channels and training programmes organized by e-banks, but
not much satisfied with the knowledge management and behavioural aspects of e-banking. The
employees experienced some frustration and a major problem of lack of knowledge of echannels and their operating ways while dealing with these channels, are the most prevalent
ones.