THE EFFECTS OF EMOTIONAL INTELLIGENCE ON EMPLOYEES’ WORKPLACE BEHAVIOR IN BANKING SECTOR

Abstract

In current research stream, empirical work regarding emotional intelligence and workplace behaviors is sparse. This study partially filled this void by examining the relationship between emotional intelligence with workplace behaviors (i.e. turnover intention, job performance, and organizational citizenship behavior) with the mediating role of political skills. Quantitative research method was used to collect data from 354 participants belonging to the banking sector of Pakistan. Using SPSS v 21, the results showed that emotional intelligence was positively related to job performance and organizational citizenship behavior and negatively related to turnover intention. Furthermore, political skill acted as mediator in all of the three hypothesized relationships. The findings of this study are vital for organizations. From managerial perspective, the importance of emotional intelligence training is highlighted which is approved as a powerful tool that managers can deploy to enhance individual’s job performance, organizational citizenship behavior, and reduce turnover intention. On theoretical part, this research broadens the scope through which emotional intelligence contributes to the output of organizations and the way it affects the attitude and perceptions of employees. In last, implications for policy makers along with future research directions are discussed.