A STUDY ON IMPACT OF COVID-19 IN PRIVATE BANKING SERVICES WITH SPECIAL REFERENCE TO CHENNAI CITY

Abstract

In the present world, the bank industry has been growing due to different services such as
internet banking and mobile banking being presented. And, this is actual as well as possible
tools used to make client value. On the additional hand, consumer satisfaction is an important
feature to care banks in behind viable benefit. Banking is to be restrained by means of pure
financial service business and accountable for the financial growth of an economy up to great
scope. The outcome is followed throughout the present year due to superior concert record all
finished pre COVID period. The essential purpose of this study is to explore the impact of the
COVID-19 pandemic on private banking system. It inspects what impacts Customer
satisfaction about facilities providing by private banks Nearly the issues that look up Customer
satisfaction while using banking services.