ETHICAL VALUES, ORGANIZATIONAL CULTURE AND JOB SATISFACTION EFFECT TOWARDS THE QUALITY OF SERVICE IN INFORMATION TECHNOLOGY COMPANY

Abstract

The primary drive of ethical value and organizational culture in a company is how to
generate a strong foundation in which employees could have a decisive stand point when it
comes to the job satisfactions in the organization. Therefore, a company that has a specific
value and culture can nurture the positive job satisfaction inside the organization; thus the
company will also be able to diminish the loss of negative performance while trying to grow
the Quality of Service inside the company. This study will discuss the correlation between
ethical values and organizational culture that are affecting employee’s job satisfaction which
in the end resulted in the quality of service. From the study, it showed that ethical values has a
significant, positive and robust effect towards job satisfaction, employees value organizations
which morale is high and it boosts workplace ethics, when employees are satisfied they present
in their best for the organization.