IMPLEMENTATION OF SURABAYA DIGITAL GOVERNMENT SERVICE (DGS) WITH E-HEALTH SERVICES TO SUPPORT SUSTAINABLE DEVELOPMENT GOALS (SDGS) IN INDONESIA BASED ON CHISQUARE METHOD

Abstract

E-Health is the use of information and communication technologies (ICT). It’s applied within
the health sector development of Surabaya government services to improve public service. One
indicator of good health achievement to support SDGsin Indonesia isthe optimization of health
services using strategies to improve access and quality of health services. The goal of e-Health
system is to provide patients a facility of e-Health through online registration i.e. without
having to come to healthcare facilities before receiving health services. As the result, estimation
of patient check-in and queue for registration can be reduced. This research uses descriptive
statistics and chi-square as the methods of data analysis. The data collection uses questionnaire
to e-Health users and secondary data from literature. The research sample focuses on healthcare
and general hospitals in Surabaya. The result shows our population were not familiar with eHealth. The analysis is reviewed based on gender and occupation. The unfamiliarity with or
lack of knowledge about e-Health became an issue to evaluate the health service to achieve and
improve access to good health-quality in Surabaya, like improving the socialization. If this
application could be improved and received the attention from other government, it could be
applied in Indonesia.