IMPROVING PERFORMANCE THROUGH STRENGTHENING THE EFFECTIVENESS OF MANAGERIAL ROLES, ORGANIZATIONAL CULTURE AND INTERPERSONAL COMMUNICATION (EMPIRICAL STUDY USING QUANTITATIVE RESEARCH APPROACH AND SITOREM ANALYSIS ON JUNIOR HIGH SCHOOL TEACHERS IN SOUTH TANGERANG)
Abstract
Performance according to David A. Decenzo and Stephen P. Robbins(2011: 191–239), is the result of skills, abilities, motivation, and opportunities for performance. The indicators are (a) quality of work, (b) quantity of work, (c) knowledge of work, and (d) dependence. David A. Decenzo and Stephen P. Robbins complement performance indicators with knowledge and dependability. The knowledge indicator presented by David A. Decenzo and Stephen P. Robbins is similar to the indicator proposed by David A. Whetten, namely knowledge of work. Meanwhile, in terms of defining the performance of David A. Decenzo and Stephen P. Robbins have in common, namely the work results.
The effectiveness of managerial roles According to Gary Yukl (2013: 29–31), in detail formulate the effectiveness of managerial roles as a set of various behaviors that people expect from a person (or group) in a certain position.. The definition of organizational culture put forward by Michael Armstrong, but Michael Armstrong complements the indicators of organizational culture in more detail with status, formality, loyalty, work environment, tone and language, letters or memoranda, speech, and remarks. According to Debra L. Nelson and
James Campbell Quick (2006: 250), the definition of interpersonal communication is defined as communication that occurs between two or more people in an organization which is based on mutual knowledge, respect, pleasure, and comfort. There are similarities in the meaning of the definition of interpersonal communication presented by Debra L. Nelson and James Campbell Quick. As for the indicators, Debra L. Nelson and James Campbell Quick presented indicators of persuasive leaders, sensitive people and informative managers. This research covers all civil servant teachers of SMPN in South Tangerang, which consists of 7 districts, namely: 1) Ciputat, 2) East Ciputat, 3) Pamulang, 4) Pondok Aren, 5) Serpong, 6) North Serpong, and 7) Setu. The research is planned to be carried out in stages over 15 months, starting from the preparation of proposals, data collection, analysis of quantitative and qualitative data to the preparation of reports on the results of performance research at state junior high schools in South Tangerang city. This study uses a combination research method between correlational research and SITOREM analysis. starting from the preparation of proposals, data collection, analysis of quantitative and qualitative data to the preparation of reports on the results of performance research at State Junior High Schools in South Tangerang City. This study uses a combination research method between correlational research and SITOREM analysis. starting from the preparation of proposals, data collection, analysis of quantitative and qualitative data to the preparation of reports on the results of performance research at State Junior High Schools in South Tangerang City. This study uses a combination research method between correlational research and SITOREM analysis.
