DIGITAL TECHNOLOGY AND THE IMPACT ON COMMUNICATION LANGUAGE AND MASTERY OF GENERATION X AND Y FOR CORRESPONDENCE LANGUAGE

Abstract

In today’s epoch of digital technology, the way generations communicate or interact is also varied. The accelerated presence of digital communication technology in recent times affects the language and communication of Generation X and Y in institutions and organisations. Hence, this research explained the impact of digital technology on communication language and language proficiency among Generation X and Y, as well as described the steps to bridge the communication gap between Generation X and Y as a result of the advancement of digital technology in communication today. Empirical studies were administered using the interview method. Unstructured interviews were conducted in groups by location. A sum of 65 people among Generations X and Y were chosen as interview respondents employing purposeful sampling techniques. The outcomes of the study concluded that digital technology also affects the communication language of Generation X and Y. Thus, it is evident that it holds an impact on the mastery of the language of correspondence among Generation Y in the workplace. Moreover, digital technology contributes to creating a generation gap when there are differences in language and