UNMANNED PARCEL LOCKER SYSTEM FOR LAST MILE DELIVERY VIA INTERNET OF THINGS

Abstract

This paper proposes for a certain device – an unmanned parcel locker – to be included in the last mile delivery of a parcel delivery process in order to reduce the resources spent on adding stops to the delivery route of a delivery session. The proposed device has the ability to accept and store parcels quickly, notify the recipient of the parcels’ delivery, and allows the recipients to be identified for parcel collection. Qualitative data are collected from existing parcel locker systems and delivery employees. Thus, observation and interview are carried out in the process of this research in order to explore possible problems that may occur that hinders the last mile delivery process. At the end of this research, it is expected that the proposed system can be utilised as a strong factor in influencing the last mile delivery problem.