SUPPORTING FACTORS FOR BANK FINANCIAL PERFORMANCE IN DEVELOPING REGIONS

Authors

  • Djoko Setyadi, Syarifah Hudayah, Hairuzzaman, Rahcmad Budi Suharto, Doddy Adhimursandi

Abstract

The purpose of this study is to prove and analyze the influence of leadership, organizational culture, motivation, work satisfaction, service quality, customer satisfaction on financial performance at Regional Bank in Kalimantan Province, Indonesia (PT. BPD Kaltim Kaltara).This study uses a quantitative approach starting with deductive thinking to reduce the hypothesis, then conduct testing in the field by distributing questionnaires to 165 employees as respondents who sampled a total population of 1, 262 employees of local Bank. The data obtained are then processed by statistical methods using WarpPLS software to be analyzed descriptively and inferential statistics. The results of this study indicate that leadership, organization culture, and motivation affect the latent work satisfaction variables, then Work satisfaction can influence customer satisfaction higher than the effect on service quality at Local Bank. Service quality can influence customer satisfaction higher than its effect on financial performance at Regional Bank in Kalimantan Province, Indonesia, but positively and significantly influences indirectly on the financial performance through the Meditor Customer Satisfaction. Customer satisfaction slightly influences financial performance at Regional Bank in Kalimantan Province, Indonesia. It can be stated that efforts to improve financial performance at Regional Bank in Kalimantan Province, Indonesia can be made and improve customer satisfaction and service quality. Scarcity of research in the context of developing human capital involving marketing elements to measure financial performance, and the absence of research that examines the company's own internal organizational culture.

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Published

2020-12-01

How to Cite

Djoko Setyadi, Syarifah Hudayah, Hairuzzaman, Rahcmad Budi Suharto, Doddy Adhimursandi. (2020). SUPPORTING FACTORS FOR BANK FINANCIAL PERFORMANCE IN DEVELOPING REGIONS. PalArch’s Journal of Archaeology of Egypt / Egyptology, 17(7), 9583-9592. Retrieved from https://archives.palarch.nl/index.php/jae/article/view/3937