SYMBIOTIC CO-EVOLUTION OF INFORMATION SYSTEMS QUALITY AND WORK-LIFE BALANCE

Abstract

In recent years, around the globe, about changes in work practices have been brought by
information technology. One of the upcoming nations that has adopted the ever-changing era of
information communication technologies and computing is Malaysia. Work and indirectly
increased productivity and revenue have been transformed by Information Technology for
organizations that embark into it. This technology enables borderless work and communication
to be done from various remote locations. Therefore, impaired work life balance and
techno-stress is increased. This issue has become a concern; thus, this study intends to uncover
the symbiotic co-evolution between information systems towards better work life balance
(WLB) among Malaysian ICT workforce particularly in the ICT service industry. This paper
intends to seek the symbiotic co-evolution of information systems quality towards work life
balance among the ICT workforce in Malaysia. The study was conducted among workforce in
ICT companies, Malaysia. The findings of this study are in line with Malaysia’s NKRA, a
healthy and happy workforce. This will be helpful in the development of new implements and
technologies that are driven by information system quality which can be helpful to devise
suggestions to the ICT division on problems pertaining to sustainable progress/strategy
formulation with indication to achieving equilibrium between work and personal obligations.
As a result, this will ultimately allow populace in the ICT division to work remotely. Thus,
addressing grave issues such as traffic jam social-family co-evolution. An enhanced work-life
balance leads to better performance and indirectly increased organizational productivity. On a
happier note, a healthy and contented employee leads to better efficiency and cost savings in the
end.