THE EFFECT OF DIGITALIZATION ON USER BEHAVIOR AND THE QUALITY OF SERVICES IN TIMES OF THE COVID-19 PANDEMIC

Authors

  • Fadoua Laghzaoui , Najoua El Abbas El Ghaleb , Mohcine Ben Sabih El Imrany

Abstract

This study is an attempt to empirically examine the effect of digitalization on citizen behavior and the quality of services of the occurrence of COVID-19. A survey was conducted in 12 regions of Morocco. Primary data was collected using pre-established questionnaires, and quantitative analysis techniques have been employed using SPSS and AMOS with a sample of n=639 in order to test the hypotheses. This research was generated by operationalizing the variables developed in previous studies. The research has shown that the quarantine has a significant effect on citizen behavior. A large proportion of citizens pay considerable attention to the use of public e-services in this period comparing to a regular period furthermore the hypothesis that the quality of services is impacting citizen behavior has been rejected since the users of public services are forced to use the electronic ones.

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Published

2020-11-04

How to Cite

Fadoua Laghzaoui , Najoua El Abbas El Ghaleb , Mohcine Ben Sabih El Imrany. (2020). THE EFFECT OF DIGITALIZATION ON USER BEHAVIOR AND THE QUALITY OF SERVICES IN TIMES OF THE COVID-19 PANDEMIC. PalArch’s Journal of Archaeology of Egypt / Egyptology, 17(9), 3477 - 3487. Retrieved from https://archives.palarch.nl/index.php/jae/article/view/4401