LIBERALIZATION OF SOCIAL WELFARE INSTITUTIONS RAISES SPIRITUAL INTELLIGENCE IN SERVICE AND ORGANIZATIONAL CITIZENSHIP BEHAVIOR ATTRACTIVITY: THEORY AND EMPIRICAL REVIEW

Abstract

Human resources are important resources that support organizations in achieving competitive
advantage. Therefore, it is important to involve employees to drive the strategic goals of the
organization. Even non-profit organizations in the era of globalization are expected to face
increasingly fierce competition. Therefore, the quality of the organization must be
considered. This is inseparable from the role of human resources who will be required to
carry out their duties and functions properlyThis study aims to analyze the influence of
Spiritual Intelligence, Self Efficacy, Job Satisfaction and Job Insecurity on Organizational
Citizenship Behavior (OCB) at Social Welfare Institutions (LKS) Aceh Tengah District -
Takengon and Gayo Lues. The sample used was 41 caregivers in the Social Welfare
Institutions (LKS) Aceh Tengah District - Takengon and Gayo Lues. Sample based on the
Slovin formula. The sampling method using convenience sampling. The data collection
method used a survey, with a questionnaire research instrument. Methods of data analysis
using Partial Least Square. This study proves that spiritual intelligence has a significant

positive effect on organizational citizenship behavior among employees of Social Welfare
Institutions. Self-efficacy has a significant positive effect on organizational citizenship
behavior among employees of Social Welfare Institutions. Job satisfaction has a significant
positive effect on organizational citizenship behavior on of Social Welfare Institutions. Job
insecurity has a significant negative effect on organizational citizenship behavior among
employees of Social Welfare Institutions.