Impact of Perceived Financial Service Quality and Water Management on Patients’ Satisfaction in Libyan Public Hospitals

Abstract

Even though much has been done to facilitate knowledge of technology exchange through emerging and developed countries, it is the way that financial is managed that continues to be an issue in developing countries such as Libya. This research will endeavour to discuss how perceived financial interest, fineness and water management concerning patients’ satisfaction. Its main objective is to examine the impact of perceived financial service and water management in Libyan public hospitals are related to patients’ satisfaction, the study aims to study patient’s expectations and satisfaction for SERVQUAL dimensions. A quantitative descriptive research approach has been employed by this study. Data collected from 350 patients, using questionnaire in Libyan public hospitals in Tripoli and Benghazi states. The findings from this study will benefit the financial providers and the government and in enriching their knowledge and idea. This will help in understanding in greater depth the effect of perceived financial service fineness and water management on patients’ satisfaction. It will help both the hospital industry and the government to develop new policies to attract more patients to undergo treatments in the local hospitals.  Moreover, this will help the public hospitals from other countries.