ANALYSIS AND DESIGN OF EMPLOYEE PERFORMANCE MEASUREMENT SYSTEM USING BALANCED SCORECARD METHOD (CASE STUDY PT. DOCOTEL TEKNOLOGI)

Abstract

This study entitled Analysis and Design of employee performance measurement systems at PT Docotel Technology using the Balanced Scorecard method. The concept of performance can basically be seen from two aspects, namely employee performance (individual) and organizational performance. Employee performance is the result of individual work in an organization. While organizational performance is the totality of the work achieved by an organization. The design of a performance measurement system is made so that it can assist companies in measuring the performance of each employee using the system, so that the performance measurement of each employee does not need to be done through charging the form that continues to be done regularly. Analysis of information system performance measurement of employee performance is done by analyzing the current system represented by using system modeling tools equipped with 4 perspective analysis available in the BSC method, namely financial perspective, customer perspective, internal business process perspective, and learning and growth perspective. The results of the balanced scorecard approach of PT. Docotel Teknologi's performance are considered to be very good in carrying out all the activities of its business processes. The ability that must be considered by companies to support future performance is to maintain customer trust. In addition, training / training is also more important which plays an important role in employee job satisfaction. The design of an employee performance measurement system conducted at PT Docotel Technology is done by designing data, procedures, architecture and interfaces. The results of the system design analysis are in the form of information system requirements for measuring employee performance that can be used as system design