THE PAYER AND PROVIDER ROLE OF EMPLOYEES STATE INSURANCE CORPORATON AND ITS PROBLEM

Abstract

When roles expand, complexity raises. It is like a single becoming a family person.  Institutions that work on a focussed basis, perform well.  Employee State Insurance (ESI) has been doing duel role   since the year 1948. It runs insurance and runs hospitals too. The model is known  as “payer –provider” role.   Studies reveal multi-tasking lowers productivity and Al-Ries and Lara Al-Ries have even written a book on it called “Focus”. The companies that stay in their competence area do well than diversified institutions. All Governments core competence, is governance. It is law and order, policy making, oversight of private companies functioning, neither private players have the resources nor the competence. Hospitals in particular calls for intense brand visibility, deep empathy and service excellence.