A STUDY AND REVIEW OF LITERATURE OFAPPLICATION OF BALANCED SCORE CARD TO SECURITYFORCES
Abstract
Balanced scorecard(BSC) is a modern tool of management to control and implement strategy in the organizations. It has benefitted private, public, government, non government commercial organizations in improving their organizational effectiveness.BSC has also been applied in the service industry.
The security forces are unique in comparison to commercial organizations and have certain peculiarities being nonproductive in nature and not driven by profit making.Theycanbe termed as service oriented organization providing safety tocitizensofthe state and allowing government tocarry out its functions within the nationalboundaries and beyond.
It is imperative that security forces must apply BSC to their organizations in executing their vision, mission and goals. It is essential that the securityforces bring changes and carry out necessary modifications in their mindset, procedure, and drills. The inherent rigidity must be shed to enable it to absorb the BSC to enhance effectiveness.
An improved and upgradedBSC tool with necessary modifications for the security forces is the requirement of the day. The model must betested by carrying out survey to derive logical results and findings. Thefindings must be tested by application of research tools togenerate confidence in the environment about application of BSC to security forces.
Through this paper it is proposed to introduce this innovative concept of application of BSC in the security forces. The concept is being put to test through a research study undertaken by the same author.
