IMPACT OF KNOWLEDGE MANAGEMENT ON IT SECTOR PERFORMANCE

Abstract

Purpose:

To understand the concept and impact of knowledge Management in IT sector

Methodology:

Quantitative analysis has been done by making use of hypotheses testing. Literature review of past research papers on this field to understand the holistic concept of knowledge management in enhancing IT sector performance.

Finding:

Finding includes that business strategy has significant association with customer focus strategy in knowledge management of an organization. Constructive feedback has significant association with customer oriented service for driving engagement in an organization.

Practical Implication:

Knowledge management also helps employees to become more flexible and enhances their job satisfaction. It also enhances employee adaptability and they are more likely to accept the change. Employees’ market value is enhanced in relation to other organizations’ employees.

Originality/Value:

The paper presents concepts of knowledge management and it is identified as the framework for crafting and designing an organization’s strategy, and processes in order to create economic and social value for its employees as well as customers. Knowledge management also helps to enhance talent management.