STUDY OF FOOD SERVICE QUALITY A KEY FACTOR INPATIENT SATISFACTION IN PRIVATE HOSPITALS

Abstract

This research paper assesses the impact of quality food services on patient’s satisfaction in private hospitals. It shows that high-quality foodservice has a remarkable relationship with the success factor of private hospitals. This study exacts the private hospitals to enlarge and expand knowledge about a patient’s food need and how it should be measured to provide better quality food service. Foodservice quality means a certain patient perception of how well the foodservice meets and fulfills their expectation. It is concluded and evaluated by patients, visitors, and staff. The nature of foodservice is interactive; Service quality is assessed immediately after service. Quality is the essential tool in this competitive period. It is necessary for a researcher to find out the quality measuring tool and enhance the service quality. It should be necessary to improve the service quality of food provided to patients because the continued improvement in foodservice quality has affected and enhanced patient satisfaction and loyalty.