THE ROLE OF JOB SATISFACTION IN MEDIATING THE EFFECT OF PERSONALITY TRAITS ON MILLENIAL EMPLOYEES’ INTENTION TO QUIT:EVIDENCE FROM INDONESIA

Abstract

Purpose – This article is a test regarding the role of job satisfaction as a mediating variable on the effect of “the big five” personality traits on the Millennial Employee’s Quit Intention.

Design/methodology/approach - This study is quantitative research based on positivism using research instruments as well as by conducting a series of hypotheses testing by using a multivariate analysis model and PLS-SEM approach using the WarpPLS tool. The study was conducted on the Millennial generation at Napan Group, a national company in Indonesia with various types of industries located in Jakarta, Bogor, Bekasi, Semarang, and Palembang. The determination of the number of samples used the Isaac and Michael method, while the sampling technique used the disproportionate stratified random sampling method.

Findings - Based on an analysis with the Structural Equation Model (SEM), the results of the study showed job satisfaction only partially mediates the effect of neuroticism personality trait on the intention to quit, while in other four traits, namely extraversion, agreeableness, conscientiousness and openness to experience, job satisfaction does not provide a mediating role. The implications of research on systems and human resource management practices are needed to be done by creating retention strategies for millennial employees by mapping their personality traits and paying more attention to employees with a neuroticism personality trait. Job satisfaction also has an important role as its positive effect can significantly reduce employees’ intention to quit.

Originality/Value - This study provides empirical evidence on the research model of the effects of “The Big Five” personality traits on the intention to quit with job satisfaction as a mediator variable in the Millenials Generation. Previous studies on the direct relationship between "The Big Five" personality traits and the intention to quit reported different results. The result of this study is a direct relationship that will provide new insight studies on the effect of the "The Big Five" personality traits on the Intention to Quit on the millennial generation.