EFFICIENCY AND EFFECTIVENESS OF HUMANITARIAN ORGANIZATIONS’LOGISTICS AND SUPPLY CHAIN MANAGEMENT: A SYSTEMATIC REVIEW

Abstract

The processes of a Humanitarian Organizations Logistics and Supply Chain Management (HOLSCM) are the most expensive part of Humanitarian Organizations (HOs) operations, and such organisations must ensure effective and efficient utilisation of funds applied to HOLSCM. In this study, we reviewed the literature relevant to HOLSCM to enable us to develop an appropriate Efficiency and Effectiveness Management Framework (EEMF) to enhance these aspects of HOs activities, by identifying the gaps in the research where efficiency and effectiveness have been overlooked or insufficiently emphasised. The research is based on the systematic review methodology commonly used in the medical and healthcare fields. The focus is the identification of HOs effective and efficient operations and their analyses in a descriptive and thematic way. Results showed that existing studies focus either on Effectiveness, being the application of organizational agility to management, or Efficiency, as Lean Management, which is an undeveloped area of study.