GREEN BUSINESS PROCESS MANAGEMENT: AN URBAN SUSTAINABLE WATER RE-USE SERVICE FRAMEWORK IN SAUDI ARABIA

Abstract

Environmental sustainability has been one of the key factors, particularly when referring to water services in Saudi Arabia. Water wastage was a serious issue in Jeddah, Saudi Arabia. In addition, wastewater was released into the sea in Jeddah, which caused environmental pollution. Thus, this work has aimed to improve this situation by proposing urban sustainable water re-use service framework using Green Business Process Management (BPM) approach. The idea is to minimize the amount of wastewater by reusing and exploiting wastewater released into the sea. In this work, the functional requirement consists of four parts, which are preliminary wastewater treatment, BIOSOR: a peat-based system, sequencing batch reactors in wastewater treatment and UV disinfection wastewater treatment. Furthermore, the non-functional requirement consists of three parts, which are integrated sludge management system, cloud computing information system and Green BPM. The framework was designed with reference to UNICEF’s framework. The proposed framework is expected to create a sustainable framework for the reuse of water services that work towards Saudi Arabia's 2030 vision.