THE EFFECT OF CLINICAL PHARMACEUTICAL SERVICES QUALITY ON THE LEVEL OF PATIENTS SATISFACTIONIN COMMUNITY HEALTH CENTER URBAN REGENCY OF JAYAWIJAYA

Abstract

Clinical pharmacy services are part of the services provided by the Community Health Center (puskesmas) to patients and are the last of all a series of services provided by the puskesmas to patients. The quality of clinical pharmacy services also determines the satisfaction level of patients who come for treatment at the puskesmas. This study aims to analyze the quality of clinical pharmacy services on outpatient satisfaction in urban health centers, jayawijaya regency. This research is a cross-sectional associative study, with a total sample of 100 people obtained by means of non-random sampling, namely quote sampling. The data were collected using a questionnaire, the data were analyzed by means of validity and reliability tests. The results found were tangible (Sig value 0.039 <0.005), responsiveness (Sig value 0.001 <from 0.005) and empathy (0.000 <0.005) had a significant effect on the level of outpatient satisfaction at urban health centers, the conclusion of this study is that there is a quality effect. clinical pharmacy service both partially and simultaneously on the satisfaction level of outpatients at urban health centers in Jayawijaya district. Empathy has the greatest coefficient of 0.62. It is recommended to maintain and increase empathy in service to patients, and improve the quality of service in terms of reliability and assurance.