"ANALYSIS OF PERFORMANCE OF NATIONAL SERVICE SCHEME (NSS) UNITS AT VARIOUS GRADUATION COLLEGES : QUALITY MANAGEMENT PERSPECTIVE"
The National Service Scheme (NSS) is a major activity intended to engage the youth of colleges and universities in community service on a voluntary basis for rural development. and to build the idea of social welfare in students. The objectives of this research work are to studyvarious processes and activities carried out in NSS Units and to analyze the performance of NSS Units. The researchers have used Descriptive Research methodology and Convenience Sampling method to collect data student volunteers of NSS units of various colleges in Pune city and also from their beneficiaries.It is found out that there was no proper selection test, no trainings were given to student volunteers and they were completely unaware about the social problems before visiting for the camp location. Every activity is carried out as per own initiative and ideas of volunteers of the NSS camp. It is suggested that there should be strong selection process for student volunteers and training should be given to every student regarding NSS activities and social issues. Researchers have identified various aspects related to Performance of NSS Units and also tried to find out satisfaction level of beneficiaries who received their services.