"FEASIBILITY STUDY FOR IMPLEMENTATION OF SIX SIGMA IN SINHGAD INSTITUTE(STES) LIBRARIES FOR ENHANCING QUALITY OF LIBRARY PROCESSES AND SERVICES"

Abstract

Academic Libraries are required to focus on quality of service for optimum user satisfaction.  Libraries acquire a lot of information, store, classify and disseminate to users as per demand. Major objectives of the present study are, to reduce process variation and delays  to  achieve users’ satisfaction. This study will help in optimizing resources and continuous improvement in library processes. The data is collected from library employees, Faculty and Students of Sinhgad Institutes by convenient sampling method and descriptive research methodology is used. Major finding are, Behavior of library staff towards users, Reluctance of students and faculty in following  Library rules and time table, Service gaps, Resource gaps and  Library software issues. Lack of proper instructions to Users. Authors have suggested that, to improve library services Six Sigma Methodology should be adopted such as DMAIC, DMADV, PDCA and Fishbone Diagram, which will help in identifying root cause analysis and resolving issues.