Evaluating Factors Affecting Employee Job Performance in Bangladeshi Service Sector

Abstract

Bangladeshi service sector has 52.09% contribution in the national GDP, however, the service standard and productivity gradually decreasing. The objective of this study is to identify the factors affecting the employee job performance drawing samples from courier and transport industries. Online platform was used to collect data from 370 respondents across Bangladesh and data were analyzed using structural equation model technique. Result revealed that compensation management system does not have any impact on employee job performance while participative decision-making and employee motivation were found having significant positive impact on employee job performance. The findings may assist the entrepreneurs to take positive measure for ensuring employee voice in participative decision-making and motivate the employees which in turn likely to increase employee job performance. Non-probability sampling technique might reduce the generalizability of the result. Guideline for future research is posited at the end of the discussion.