An Analytical Study on Digital Transformation and Knowledge Management Framework with special reference to Public Service Distribution System

Abstract

Knowledge in organizations has been stored in many ways including in human minds, documents, notes, manuals, reports and it has also been shared among individuals through several communication channels such as conferences, seminars, training program, and forums. These have been applied for many years and although they are still being used, the emergence of new computer-based communication has not only complimented the traditional storage and delivery method but has also improved the efficiency and effectiveness of overall knowledge delivery mechanism. This research paper is a step towards contributing the importance and significance of Knowledge Management (KM) for e- governance in a public service distribution system. Digital transformation is reflected in E-governance or Electronic Governance.