THE EFFECT OF MANAGERIAL EFFECTIVENESS, WORK ENVIRONMENT, AND TRUST ON THE QUALITY OF WORK OF EXPERT MEMBERS OF THE HOUSE OF REPRESENTATIVES OF THE REPUBLIC OF INDONESIA (DPR RI)

Abstract

This study was conducted to determine and analyse the effect of managerial effectiveness, work environment, and trust on the quality of work of the parliament member’s expert staff. This research on the quality of work of the parliament member’s expert staff uses a quantitative approach and Structural Equation Modelling (SEM). The sample of the research was the parliament member’s expert staff as many as 295 respondents from 1,120 population of parliament member’s expert staff who served in the parliament building, and members of parliament as many as 148 respondents, each of which was served by two parliament member’s expert staff. The empirical testing indicated that managerial effectiveness has a positive direct effect on work quality, the work environment has a positive direct effect on work quality. While trust has a positive direct effect on work quality, and managerial effectiveness has a positive direct effect on trust. In addition, the work environment has a positive direct effect on trust, and managerial effectiveness has a positive direct effect on the work environment. Furthermore, managerial effectiveness has a positive indirect effect on work quality through trust, and the work environment has a positive indirect effect on work quality through trust.