"ANALYSIS OF TOTAL QUALITY MANAGEMENT IMPLEMENTATION IN SECONDARY SCHOOLS OF DISTRICT SHEIKHUPURA"

Abstract

This study aimed to look at the total quality management implementation in secondary schools in District Sheikhupura. TQM also predicted to be the most acceptable strategy applied in organizations to improve quality and make them successful and efficient during the previous several decades. This research helps in the context of TQM implementation and overall customer improvement. This research aims to determine TQM implementation in secondary schools of District Sheikhupura to improve their performance and enhance competency in their area. The design of the study was transcendental phenomenology. Multistage purposive sampling technique was adopted to select the sample of the study. In the first stage, the sample comprised four secondary schools in the District Sheikhupura, and in the second stage, four principals and eight teachers two from each school chosen to conduct in-depth interviews. The reason to conduct Interviews with teachers was to support and check the principals’ responses’ validity. Data analysis was done through qualitative thematic analysis. Results showed that it became apparent that TQM processes in secondary schools are good, and the school education department is working to improve TQM implementation in secondary schools; several significant TQM application barriers still exist. The following are the four crucial and comparable obstacles identified in the data and confirmed by in-depth interviews: a) Managers expect to do numerous tasks b) Finance is the most serious issue among the others c) Management’s lack of responsibility d) There is no time management.