A STUDY TO EXPLORE STUDENTS’ SATISFACTION LEVEL REGARDING SUPPORT SERVICES PROVIDED BY UNIVERSITY OF THE PUNJAB

Abstract

Measuring the satisfaction of students regarding services and facilities has been a tough task through times. Many researchers have been working on how to measure satisfaction of the student’s getting education in different institutions. This study was aimed at exploring satisfaction of the Master degree students regarding facilities and services provided by the university of the Punjab. Quantitative research and descriptive method were used for this study. IER was selected as a population. Total sample size from IER taken for this study was two hundred and ninety students. Cluster sampling technique was used for sampling. Students from nine master degree programs of IER University of the Punjab Lahore were selected. After studying different articles and online available questionnaires about their motivation, a survey questionnaire was developed, which was used to collect data from students. Data was analyzed through SPSS 21 and independent sample t test, ANOVA, frequency, percentage and mean and standard deviation were applied to get results. Results show that students of IER are satisfied with the services and facilities provided by university of the Punjab. There is variation in satisfaction level of respondents among different programs and semesters, whereas there is no difference of level of satisfaction of respondents among shifts and gender. On the bases of research findings, the researchers suggest that comprehensive strategies and policies should be evolved to enhance satisfaction of the students regarding services and facilities provided by university of the Punjab.