THE IMPACT OF TOTAL QUALITY MANAGEMENT (TQM) ON EMPLOYEE MOTIVATION AND JOB SATISFACTION

Abstract

Total Quality Management (TQM) is an approach that focuses on continuous improvement, customer satisfaction, and employee involvement in organizations. This study aims to explore the impact of TQM on employee motivation and job satisfaction. It specifically investigates how the implementation of TQM practices influences employee motivation levels and job satisfaction within an organization. To achieve the objectives of this study, a quantitative research design was employed.  Subsequently, data were collected through a survey questionnaire administered to a sample of employees in different organizations. The sample size consisted of 200 employees, randomly selected from different departments and hierarchical levels. The questionnaire assessed their perception of TQM practices, levels of motivation, and job satisfaction. The data were analyzed using statistical techniques such as correlation and regression analysis to determine the relationship between TQM, employee motivation, and job satisfaction.

           This study's findings add to the literature on TQM, employee motivation, and job satisfaction by demonstrating the connection between TQM procedures and employee outcomes through empirical evidence. The findings had real-world consequences for businesses that want to implement TQM programs to boost employee motivation and job satisfaction. TQM methods have been shown to have a good effect on employee motivation and job satisfaction, which in turn boosts organizational performance and employee well-being, and this study helped businesses understand the mechanisms by which these effects occur.