The Development of Sound Book for English Communicative Skills for Taxi Drivers

Abstract

The current study is based on the communication skills of taxi drives of Thailand. This study is an attempt to highlight various elements to develop a book related to the English communicative skills of taxi drivers. English communicative skills of taxi drives were not examined by the previous studies; therefore, this study is unique in nature. The objective of this study is to examine the effect of verbal communication, written communication, non-verbal communication, problem solving, flexibility and interpersonal skills on English communicative skills of taxi drivers. Data were collected from the taxi drives in Thailand. 300 questionnaires were distributed among the taxi drivers. Data were analyzed by using Partial Least Square (PLS). Finally, results of the study show that verbal communication and non-verbal communication has positive effect on English language communicative skills of taxi drivers. Moreover, written communication also shows positive role to enhance English communicative skills. Further to this, it is highlighted that problem-solving ability and flexibility also shows positive role in English communicative skills. Finally, interpersonal skills also show positive influence on English communicative skills of taxi drivers in Thailand.